Patient Information

General Information | Income Verification | Cancellations | After Hour Care | Rights & Responsibilities | HIPAA Privacy Policy | Record Confidentiality

General Information

Welcome to Neighborhood Health Care, Inc. We are pleased that you selected us to be your medical and dental home. We provide primary health and dental care for all ages. Your health satisfaction is important to us.

When making an appointment, with the exception of urgent situations, we would like you to call several days ahead. Please tell the receptionist enough information about your medical concern so that he/she may allow for the proper time with the provider and give you an appointment that is right for you. Also, if you need an appointment on the same day you call, contact the health center early in the morning. We will do the best we can to see you. Preventive care, such as family planning, well-child exams, and physicals, are usually scheduled two to three weeks in advance.

On your first visit, plan to spend the first 30 minutes completing the registration forms and meeting with an Outreach Worker. A list of forms can be found here.  Bring a list (or the bottles) of all your prescriptions.

Income Verification

You will be required to show us your proof of residency by providing one of the following current documents:

You will be required to show us your proof of income by providing one of the following current documents:

Since we do not provide child care services. If you are bringing your child(ren) who does not have an appointment, please bring someone along to care for your child(ren) during your appointment. Our staff cannot take this responsibility.

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Cancellations

We understand that your schedule may change and you may need to cancel an appointment. Please inform us within 24 hours if possible by calling the health center where you scheduled the appointment. Neighborhood Health Care, Inc. has a No-Show Policy which states if a patient misses more than three (3) primary health care visits or is more than fifteen (15) minutes late within a twelve (12) month period he/she will be suspended from the practice. Likewise, if a patient misses two (2) dental visits or are more than ten (10) minutes late within a six (6) month period he/she will be suspended from the practice. A patient may be reinstated if he/she attends a scheduled no-show reinstatement class. 

For concerns or questions about your billing statement you may contact the billing office at 513-241-4949 ext. 114

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After Hour Care

If you have an urgent health problem after regular hours, call your health center’s phone number. An operator will take your name, your phone number, the patient’s name, and the reason for your call. A nurse, doctor, or nurse practitioner will return your call as soon as possible to advise you on what steps to take at home, or will advise you to go to the hospital. Please call during regular hours if your question or concern can wait.

If you have an emergency needing immediate attention, call 911 for assistance.

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Patient Rights and Responsibilities

Dignity as an Individual Human Being. You have the right to the same consideration and treatment as anyone regardless of your:

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Privacy Policy Regarding Your Health Care (HIPAA)

We take your privacy as a patient seriously.

Please do not have anyone else call to talk about your medical condition. To protect your confidentiality, we can give information only to you. We give information for children under age 18 only to their parents or legal guardians. If you are under 18, we will see you for family planning, sexually transmitted diseases and pregnancy related visits without parental consent and will not reveal your information.

All children under 18 should have a parent or legal guardian with them for the visit. If this is not possible, another adult should be with the child, and a parent or legal guardian should be available by phone. If someone other than a parent or legal guardian brings your child (under age 18) to an appointment, please send a signed note with them giving permission for that person to authorize care.

For Health Insurance Portability And Accountability Act (HIPAA), click here.

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Confidentiality of Your Records

Your records are the property of the health center and are kept in strictest confidence. The health center can show them to others only when:

You have the right to review your medical/dental records with your health care provider. Other patient rights are described in the Notice of Health Information Practices. A current copy is available for you at the front desk.

Understand Your Health Care. You have the right to ask:

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